Known issues and limitations for KX DRIVER v8.3

Revised: August 25, 2022

Supported operating systems
•	Windows 11
Note: Includes support for Windows 11 on ARM64.
•	Windows 10
Note: Includes support for Windows 10 on ARM64.
•	Windows 8.1
•	Windows Server 2022
•	Windows Server 2019
•	Windows Server 2016
•	Windows Server 2012 R2
•	Windows Server 2012

Note: If you install the driver in unsupported operating systems including Windows 7, Windows Server 2008 R2, and Windows Server 2008, a security message appears. To proceed with the installation, allow the installer to make changes to your computer. For more information on Microsoft Windows support policy, go to the Microsoft Support website.

General items

Issue or limitation	Solution	Workaround	
If a driver was installed from a web package, an uninstallation shortcut is not available in the Start menu.	In File Explorer, navigate to Program Files > Kyocera, then run KmUninstall.exe.	None	
After uninstalling a KX DRIVER 8.0 that was upgraded from a web package, plug and play through a USB connection will configure the printer using the older driver version.	Upgrade the driver after plug and play setup completes.	None	
If the driver is uninstalled immediately after installation, the uninstallation fails.	Restart the computer, then uninstall the driver again.	None	
Printers that are connected to the computer through a USB cable are unable to enter standby mode and log zero-page jobs.	1.	Right-click your printer, then select Printer properties > Ports.
2.	Clear the Enable bidirectional support check box, then select Apply > OK.	None	
The ICC profile is not installed automatically.	1.	Right-click your printer, then select Printer properties > Color Management > Color Management.
2.	Select your printer, then install the ICC profile.	None	
Pantone® is not available for devices that do not support this feature.	None	None	
Japanese font substitution is not available for devices that do not support this feature.	None	None	
If you create a booklet in applications such as Adobe InDesign, then select Create from application settings and fold options in Layout > Booklet Settings, the output may have an incorrect fold direction.	None	None	
The Batch Copies feature uses the PRESCRIBE command language, with limitations including default setting to output bin and the following unsupported settings:
•	SRA3, 12 x 18, and custom paper sizes
•	High quality paper type
•	Cassette 7 paper source	None	None	
When printing from a client computer, Status Monitor is unavailable.	1.	Uninstall the printer driver.
2.	Install Microsoft .NET Framework 4.0 or later.
3.	Reinstall the printer driver.	None	
The User box default values differ between Microsoft Excel and Word. Excel stores its own value in the application devmode, while Word stores in the driver devmode.	None	None

	
Upgrading to KX Driver 7.2 or later results in the first character not appearing in the User name and Department in Device Settings > User > Identification.	None	None	
The following advanced driver settings are not available in Print Preview: 
•	Outer n-up borders
•	Poster assembly marks
•	180-degree rotation
•	Color adjustment
•	Gutter
•	EcoPrint
•	Prologue/Epilogue	None	None	
If you install the Net Manager plug-in in multiple drivers using custom install, one or more drivers do not display the Net Manager tab in Device Settings > Administrator.	None	Install the Net Manager plug-in on one driver at a time.	
If TASKalfa 358ci is not installed through a network connection, Custom box may not be available in the Job storage options.	None	To access Custom box, do either of the following:
•	Go to Device Settings > Device options, then double-click the HDD option.
•	Install the printer through a network connection and perform an auto configuration.	
For KPDL, Data passthrough does not work in some Adobe products.	None	None	
In Microsoft Word 2007, if you select mixed paper sizes and duplex when printing a document, the output contains an extra blank page.	None	None	
In Microsoft PowerPoint 2007, some contents are not printed properly when Pages per poster is 3 x 3 or more.	None	None	
EMF spooling is not available when PDL is set to KPDL.	None	None	
Watermark features may not be supported or may not function properly in the following cases:
•	Printing from 64-bit applications running in RAW mode.
•	Printing from Adobe applications such as Adobe Acrobat Reader with PDL set to KPDL and Data passthrough selected.	None	None	
Smart duplex printing is not supported in booklet mode.	None	None	
In applications such as Adobe Acrobat, Print Preview is not available when PDL is set to KPDL and Data passthrough is selected. 	None	None	
If Print Preview, GDI compatible mode, and 16-up and higher are selected simultaneously when printing multiple complex pages, the output contains an extra blank page.	To print correctly, clear the Print preview check box.	None	
If the Print Preview dialog box is active for one document, you cannot access other open documents in the same application. 	To access other open documents, close the Print preview dialog box.	None	
Grid lines may appear on some images in Print Preview because of moiré effects. However, it will not affect the output.	None	None	
In Microsoft PowerPoint 2010, the number of copies specified using Printer properties is not applied to the print job.	To set the number of copies to print, go to File > Print > Copies.	None	
In some cases, the Uninstaller cannot remove alternative drivers.	None	None	
With UPD and IB-50 installed, the same IPv4 appears twice in network search results. 

Alphard does not support the IB-50 SNMP communication-related features (such as installer, UPD, and AutoConfig).	None	None	
In Microsoft Outlook 2003, the driver policy may not be available when printing from the application. 

Note: Microsoft Outlook 2003 uses the Microsoft Word 2003 module to edit emails.	In the optional settings, clear the Use Microsoft Office Word 2003 to edit e-mail messages check box.	None	
When KX DRIVER 5.2 is mixed with later driver versions, Print preview is unavailable.	None	None	
For KPDL, Data passthrough does not work when PDL is changed from within an application.	Close the application, change the PDL mode in Device Settings, then reopen the application.	None	
When a 32-bit version of Microsoft Outlook is installed on a 64-bit version of Windows, the Outlook policy does not work in Active Directory and KYOCERA Net Manager.	Install the 64-bit version of Microsoft Outlook for the policy to take effect on your 64-bit OS.	None	
Application-based printing is not available with Microsoft Outlook 2010.	1.	In Outlook 2010, go to File > Print > Print Options.
2.	Configure the print settings, then select Print.	None	
Watermark image:
•	Supports image files up to 256 MB.
•	For large image file dimensions such as 4960 x 7014 or 6365 x 9500 pixels, the watermark image is not printed with Scaling set to 1000%.	None	None	
In Adobe Reader version 10.1.8 or later, if the user cancels a prompt that appears when sending a print job, the application may crash during subsequent printing.

Note: This issue does not occur when Protected Mode is disabled.	Go to Preferences, clear the Enable 
Protected Mode check box, then restart Adobe Reader.	None	
In certain PDF readers or viewers (including Adobe Reader and Microsoft Internet Explorer), when printable objects such as fonts, vectors, and images are processed using a monochrome driver, the Save as color option for PDF does not function as expected.	None	None	
Poster sizes 1x2 and 2x4 are not supported in PCL5e/PCL5c, KPDL and PDF.	None	Set PDL to PCL XL when using 1x2 or 2x4 poster sizes.	
When opening Printer properties or Printing preferences of a network printer, selections in Lock Settings are reset.

For example, doing the following actions resets Lock Settings to default:
1.	In Device Settings > Administrator > Lock Settings, select Job tab.
2.	Select OK in all dialog boxes.
3.	Reopen Printer properties and confirm the selections in Lock Settings.	None	None	
Installing printer drivers through USB connection on computers without USB host controllers may not be successful.	None	None	
Strange Behavior of KX when installed via UPD

Possible reasons:
1. An old version was not uninstalled successfully which made a conflict of data/functionality to the driver
2. Installing UPD was not successful.

Example scenario:
Max copy of MZ4000i only accepts 999 copies instead of 9999. However, when installed to few other computers, driver is OK.	1. Uninstall UPD.
2. Delete the .bin file corresponding to the target device C:\Users\Default\AppData\Local\Kyocera
3. Install UPD again.	None	
When running KMInstall.exe and KMUnintall.exe to Windows 8.1, Windows Server 2012/R2, User Account Control window will show “Unknown Publisher”	Install digital certificate manually.	None.	

Windows-specific items

Issue or limitation	Solution	Workaround	
When a 32-bit driver is added to a shared printer on a 64-bit version of Windows, the model name may appear more than once in Printer properties > Sharing > Share this printer.	1.	Right-click your printer, then select Printer properties > Sharing > Additional Drivers.
2.	Select x86 > OK, then browse for the correct x86 driver .inf file.	None	
In Windows Server 2012 and Windows Server 2012 R2, Windows authentication in KYOCERA Net Manager is unavailable.	Disable Internet Explorer Enhanced Security Configuration in the system.	None	
In Windows Server 2012 and Windows Server 2012 R2, Status Monitor is not available for clients in a client-server environment.	None	None	
Some Korean characters may not print correctly when any of the following conditions occur:
•	Newer Korean fonts such as GungSuh and GungSuhChe are installed on Windows 8.1 and Windows 10 (Korean), and are used for printing. 
•	The device firmware is not updated to the latest version. 
•	PDL is set to KPDL, and Substitute with device fonts or Allow native download is selected in Font Settings.	None	None	
In Windows photo gallery, custom sizes are not available in the Paper size setting. 	None	None	
Users with administrator privileges may not have administrative rights to a printer driver.	Right-click your printer, then select Run as administrator.	None	
Printer drivers installed through the Add a printer wizard cannot be removed using the Driver Deleter and KM Uninstaller.	1.	Restart the computer.
Note: Make sure that all applications using the driver are closed before restarting.
2.	In Print Management > Print Servers, select your computer, then go to Printers.
3.	Right-click your printer, then select Delete > Yes.
4.	In Print Management > Print Servers, right-click your computer, then select Properties.
5.	In Print Server Properties > Drivers, select the drivers you want to remove.
6.	Select Remove > Remove driver and driver package > OK.
7.	Confirm the deletion.	None	
In a Citrix environment, when printing from KX Universal Print Driver (UPD), an error message appears. This occurs when the UPD on the client computer cannot communicate with the printer to acquire device information because the port name on the client side is converted to TCP XXX on the Terminal Services side.	None	Use the Terminal Services Easy Print feature. With Easy Print, the user interface and print job processing is passed on to the printer driver on the client system without the need to install drivers on the Terminal Server. Port information is made available and UPD printing can proceed. For more information on Easy Print, go to the Microsoft Support website.	
When upgrading a printer driver in a client-server environment, the port name changes.	None	None	
If the vertical screen resolution of your computer is 864 pixels or less, the lower pane does not appear. 
Scale setting 	
Minimum resolution 	

100% 	
800 x 600 	

125% 	
1024 x 768 	

150% 	
1280 x 960 	

	None	None	
In a 64-bit version of Windows, smart duplex printing does not work for 32-bit applications.	Install the 64-bit version of the application on your 64-bit Windows version. If the 64-bit version is not available, do the following:
1.	Right-click your printer, then select Printer properties > Advanced.
2.	Clear the Enable advanced printing features check box, then select Apply > OK.	None	
In Windows 8.1, when you print PRESCRIBE bar codes that contain straight quotes, a blank page is printed.	1.	In Microsoft Word, go to File> Options > Proofing > AutoCorrect Options. 
2.	In AutoFormat > Replace, clear the "Straight quotes" with "smart quotes" check box.
3.	In AutoFormat As You Type > Replace as you type, clear the "Straight quotes" with "smart quotes" check box, then select OK.
4.	In your document, use Find and Replace to change all smart quotes (“ ”) to straight quotes (" "). 
5.	Print the document with PRESCRIBE bar codes again.	None	
In Citrix 4.2 or later, when using a single server, the SNMPv3 protocol for device communication is incorrectly routed by the client.	None	1.	Right-click your printer, then select Printer properties > Ports.
2.	Clear the Enable bidirectional support check box, then select Apply > OK.
Note: Make sure to update your Citrix software to the latest version.	
When printing from a Windows app, the page size setting refers to the document size instead of the print size. Large or unprintable paper sizes may be displayed, such as A0, A1, and A2.	None	None	
In a client-server environment configured for server-side rendering where the client and server architectures are different, printing from a Windows app using large paper sizes may result in a blank output.	None	Do either of the following:
•	Use client-side rendering.
•	Right-click your printer, then select Printer properties > Advanced. Clear the Enable advanced printing features check box, then select Apply > OK.	
In a client-server environment, when printing from a client computer, Status Monitor appears in the server computer.	None	Restart the printer server.	
In Photos, some driver settings saved from Devices and Printers are not available.	None	None	
In Windows 10 ARM64, Plug-in Modules, Net Manager, and KX DRIVER for Universal Printing are not available.	None	None	
In Windows 10, version 1909 and earlier, you cannot install additional ARM64 drivers or configure printer settings in a client-server environment.	None	Update to Windows 10, version 2004 or later.	
In Windows 7, Status Monitor is not available in the installer for utilities.	None	None	
In Windows 10 ARM64, doing either of the following in Printing preferences with a Help window currently active opens multiple Help windows:
•	Pressing F1
•	Clicking the question mark icon in the upper right corner then clicking again in the dialog box	None	None	
In Windows 10 and higher, an issue may occur wherein version output from Print Test Page is inconsistent with the driver version.

Print Test Page: 8.3.620.0
Driver version: 8.3.0620.0

NOTE: This issue is an OS behavior that KX team cannot control. Possible reason is that during test page doc generation, OS operates the version as number type which leads to missing of 0 digit.	None	None	

Support information for Status Monitor

The following printers support Status Monitor 5:

TASKalfa 3554ci
TASKalfa 2554ci
CS 3554ci
CS 2554ci
TASKalfa 3554ci(J)
TASKalfa 2554ci(J)

TASKalfa 352ci(J)

TASKalfa 352ci

TASKalfa 3060ci

TASKalfa 7353ci(J)

ECOSYS P4060dn
ECOSYS P4060dn(J)

ECOSYS P4145dn
ECOSYS P4140dn
ECOSYS P4135dn
ECOSYS P4140dn(J)

TASKalfa 8353ci
TASKalfa 7353ci
CS 8353ci
CS 7353ci
TASKalfa 8353ci(J)

TASKalfa 308ci
CS 308ci

TASKalfa 358ci
TASKalfa 408ci
TASKalfa 508ci
CS 358ci
CS 408ci
CS 508ci
TASKalfa 358ci(J)
TASKalfa 408ci(J)

TASKalfa 9003i
TASKalfa 8003i
TASKalfa 7003i
CS 9003i
CS 8003i
CS 7003i
TASKalfa 9003i(J)
TASKalfa 7003i(J)

ECOSYS P5018cdn

ECOSYS M3860idnf
ECOSYS M3860idn
ECOSYS P3260dn

ECOSYS P3155dn
ECOSYS P3150dn
ECOSYS P3145dn
ECOSYS P3160dn(J)
ECOSYS P3145dn(J)

TASKalfa 6053ci
TASKalfa 5053ci
TASKalfa 4053ci
TASKalfa 3553ci
TASKalfa 3253ci
TASKalfa 2553ci
TASKalfa 6003i
TASKalfa 5003i
TASKalfa 4003i
CS 6053ci
CS 5053ci
CS 4053ci
CS 3553ci
CS 3253ci
CS 2553ci
CS 6003i
CS 5003i
CS 4003i
TASKalfa 6053ci(J)
TASKalfa 5053ci(J)
TASKalfa 4053ci(J)
TASKalfa 3253ci(J)
TASKalfa 2553ci(J)
TASKalfa 6003i(J)
TASKalfa 5003i(J)

TASKalfa 4020i

TASKalfa 2470ci
TASKalfa 2520i
ECOSYS P6230cdn
ECOSYS P6235cdn
ECOSYS P7240cdn
ECOSYS M6230cidn
ECOSYS M6630cidn
ECOSYS M6235cidn
ECOSYS M6635cidn
TASKalfa 351ci
ECOSYS P6230cdn(J)
ECOSYS P7240cdn(J)
ECOSYS M6635cidn(J)
ECOSYS M3660idn
ECOSYS M3655idn
ECOSYS M3645idn
ECOSYS M3145idn
ECOSYS M3645dn
ECOSYS M3145dn
ECOSYS M3645idn(J)
TASKalfa 307ci
CS 307ci
TASKalfa 4012i
TASKalfa 3212i
CS 4012i
CS 3212i
TASKalfa 4012i(J)
TASKalfa 3212i(J)
TASKalfa 9002i
CS 9002i
ECOSYS P2230dn
ECOSYS M5021cdn
ECOSYS M4226idn
ECOSYS M4230idn
ECOSYS M8224cidn 
ECOSYS M8228cidn

ECOSYS M4132idn
ECOSYS M4125idn
ECOSYS M8130cidn
ECOSYS M8124cidn
ECOSYS P2335d
ECOSYS P2335dn
ECOSYS P2335dw
ECOSYS M2235dn
ECOSYS M2735dn
ECOSYS M2835dw
TASKalfa 2510i
TASKalfa 2460ci

ECOSYS P8060cdn / ECOSYS P8060cdn(J)
ECOSYS P4045dn
TASKalfa 350ci

ECOSYS P5020cdn
ECOSYS P5020cdw
ECOSYS P5025cdn
ECOSYS M5520cdn
ECOSYS M5520cdw
ECOSYS M5525cdn

ECOSYS M2030dn
ECOSYS M2530dn
ECOSYS M2035dn / ECOSYS M2035dn (J)
ECOSYS M2535dn / ECOSYS M2535dn (J)
ECOSYS M6026cdn
ECOSYS M6526cdn
ECOSYS M6026cidn
ECOSYS M6526cidn
TASKalfa 266ci
ECOSYS P6021cdn
ECOSYS P6026cdn
ECOSYS P6030cdn
ECOSYS P2135dn
ECOSYS P7035cdn
ECOSYS M3040dn
ECOSYS M3540dn
ECOSYS M3040idn
ECOSYS M3540idn / ECOSYS M3540idn (J)
ECOSYS M3550idn / ECOSYS M3550idn (J)
ECOSYS M3560idn
ECOSYS M6030cdn
ECOSYS M6530cdn
ECOSYS M6035cidn
ECOSYS M6535cidn
ECOSYS P6130cdn
ECOSYS P6035cdn
ECOSYS P7040cdn
ECOSYS P4040dn
ECOSYS P4035dn
TASKalfa 306ci
TASKalfa 356ci/ TASKalfa 356ci(J)
TASKalfa 406ci/ TASKalfa 406ci(J)

CS 306ci
CS 356ci
CS 406ci         ECOSYS	MA2100cwfx
ECOSYS PA2100cx
ECOSYS MA2100cx
ECOSYS MA2100cfx
ECOSYS PA2100cwx
TASKalfa 7054ci
TASKalfa 7054ci(J)
TASKalfa 6054ci
TASKalfa 6054ci(J)
TASKalfa 5054ci
TASKalfa 5054ci(J)
TASKalfa 4054ci
TASKalfa 4054ci(J)
TASKalfa 7004i
TASKalfa 7004i(J)
TASKalfa 6004i TASKalfa 6004i(J)
TASKalfa 5004i TASKalfa 5004i(J)
TASKalfa 4004i
CS 7054ci
CS 6054ci
CS 5054ci
CS 4054ci
CS 7004i
CS 6004i
CS 5004i
CS 4004i
TASKalfa MZ4000i
TASKalfa MZ4000i (J)
TASKalfa MZ3200i
TASKalfa MZ3200i (J)
CS MZ4000i
CS MZ3200i
TASKalfa VFM601ci
TASKalfa VFM501ci
TASKalfa VFM401ci
TASKalfa VFM351ci
TASKalfa VFM251ci
TASKalfa VFM601i
TASKalfa VFM501i

The following printers support Status Monitor 4:

ECOSYS M8024cidn
ECOSYS M4028idn
ECOSYS P2035d
ECOSYS P2135d
FS-4020DN / LS-4020DN
FS-2020D / LS-2020D
FS-3920DN
FS-6970DN / LS-6970DN
FS-1100
FS-1300D
TASKalfa 500ci / CS 500ci
TASKalfa 400ci / CS 400ci
TASKalfa 300ci / CS 300ci
TASKalfa 250ci / CS 250ci
FS-C5100DN
FS-C5200DN
FS-C5300DN
FS-C5400DN
FS-C5350DN
FS-1350DN
TASKalfa 620 / CS 620 / TASKalfa 620(J)
TASKalfa 820 / CS 820 / TASKalfa 820(J)
TASKalfa 181 / CS 181 / TASKalfa 181(J)
TASKalfa 221 / CS 221 / TASKalfa 221(J)
FS-1028MFP / LS-1028MFP
FS-1128MFP / LS-1128MFP
KM-2810
KM-2820
TASKalfa 552ci / CS 552ci
FS-C8500DN / LS-C8500DN
TASKalfa 300i / CS 300i / TASKalfa 300i(J)
TASKalfa 420i / CS 420i / TASKalfa 420i(J)
TASKalfa 520i / CS 520i / TASKalfa 520i(J)
FS-2025D
FS-3925DN
FS-4025DN
FS-6975DN
FS-1120D
FS-1320D
FS-1370DN
FS-3040MFP
FS-3140MFP / LS-3140MFP
FS-C2026MFP
FS-C2126MFP
FS-C5150DN
FS-C5250DN
FS-6025MFP
FS-6030MFP
TASKalfa 255 / CS 255
TASKalfa 305 / CS 305
FS-C8020MFP
FS-C8025MFP
TASKalfa 205c / CS 205c
TASKalfa 255c / CS 255c
TASKalfa 3050ci / CS 3050ci / TASKalfa 3050ci(J)
TASKalfa 3550ci / CS 3550ci / TASKalfa 3550ci(J)
TASKalfa 4550ci / CS 4550ci / TASKalfa 4550ci(J)
TASKalfa 5550ci / CS 5550ci / TASKalfa 5550ci(J)
TASKalfa 6550ci / CS 6550ci / TASKalfa 6550ci(J)
TASKalfa 7550ci / CS 7550ci / TASKalfa 7550ci(J)
TASKalfa 3500i / CS 3500i / TASKalfa 3500i(J)
TASKalfa 4500i / CS 4500i / TASKalfa 4500i(J)
TASKalfa 5500i / CS 5500i / TASKalfa 5500i(J)
TASKalfa 6500i / CS 6500i / TASKalfa 6500i(J)
TASKalfa 8000i / CS 8000i / TASKalfa 8000i(J)
FS-C2526MFP
FS-C2626MFP
FS-3540MFP
FS-3640MFP / LS-3640MFP
FS-C2026MFP+
FS-C2126MFP+
FS-3040MFP+
FS-3140MFP+ / LS-3140MFP+
FS-1030MFP
FS-1130MFP
FS-1035MFP / LS-1035MFP
FS-1135MFP / LS-1135MFP
TASKalfa 2550ci / CS 2550ci / TASKalfa 2550ci(J)
FS-6525MFP
FS-6530MFP
FS-C8520MFP
FS-C8525MFP
FS-C8650DN / LS-C8650DN
FS-C8600DN / LS-C8600DN
FS-4300DN / LS-4300DN
FS-4200DN / LS-4200DN
FS-4100DN
FS-2100DN / LS-2100DN
FS-2100D
FS-1110
FS-1024MFP
FS-1124MFP
TASKalfa 265ci
TASKalfa 2551ci / CS 2551ci / TASKalfa 2551ci(J)
TASKalfa 3510i / CS 3510i / TASKalfa 3510i(J)
TASKalfa 3010i / CS 3010i / TASKalfa 3010i(J)
TASKalfa 3051ci / CS 3051ci / TASKalfa 3051ci(J)
TASKalfa 3551ci / CS 3551ci / TASKalfa 3551ci(J)
TASKalfa 4551ci / CS 4551ci / TASKalfa 4551ci(J)
TASKalfa 5551ci / CS 5551ci / TASKalfa 5551ci(J)
TASKalfa 6551ci / CS 6551ci / TASKalfa 6551ci(J)
TASKalfa 7551ci / CS 7551ci / TASKalfa 7551ci(J)
TASKalfa 3501i / CS 3501i / TASKalfa 3501i(J)
TASKalfa 4501i / CS 4501i / TASKalfa 4501i(J)
TASKalfa 5501i / CS 5501i / TASKalfa 5501i(J)
TASKalfa 6501i / CS 6501i / TASKalfa 6501i(J)
TASKalfa 8001i / CS 8001i / TASKalfa 8001i(J)
TASKalfa 206ci
TASKalfa 256ci
TASKalfa 256i
TASKalfa 306